Return & Exchange Policy
Last Updated: July 2026
At Haami Trends, customer satisfaction is important to us. We carefully check our products before dispatch; however, if you receive an incorrect, damaged, or unsuitable item, you may request a return or exchange subject to the conditions below.
1. Return & Exchange Period
Customers may request a return or exchange within 3 days of receiving their order.
To be eligible, the request must be submitted within this period. Requests made after 3 days may not be accepted.
2. Eligibility for Return or Exchange
To qualify for a return or exchange:
- The item must be unused, unworn, unwashed, and in its original condition.
- All original tags, labels, packaging, and accessories must remain intact.
- Proof of purchase or order details may be required.
- Items showing signs of wear, washing, damage, alteration, perfume, stains, or misuse will not be accepted.
Haami Trends reserves the right to inspect returned products before approving a return or exchange.
3. Non-Returnable & Non-Exchangeable Items
For hygiene and safety reasons, certain personal-use items, including underwear, panties, bras, bra sets, and similar intimate wear, are not eligible for return or exchange once opened or tried on, unless the product received is damaged, defective, or incorrect.
Items marked as Final Sale / Non-Returnable, where clearly stated on the product page, are also not eligible for return or exchange except in case of a defective or incorrect product.
4. Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 3 days of delivery.
Customers may be asked to provide their order details along with clear photos or videos of the received product so our team can review the issue.
Once verified, our support team will guide you through the appropriate replacement, exchange, or return process.
5. Size or Product Exchange
If you would like to exchange an eligible item for another size or product, please contact our support team within the 3-day exchange period.
Exchanges are subject to product and size availability. If the requested item is unavailable, our team will inform you of the available options.
6. Return Shipping
For returns or exchanges requested due to size, preference, or change of mind, return/exchange shipping charges may be borne by the customer.
If Haami Trends has sent an incorrect, damaged, or defective item, applicable return or replacement arrangements will be handled by our support team after verification.
Original delivery charges are generally non-refundable unless the return is due to an error from Haami Trends.
7. Refunds
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your return.
If a refund is approved, it will be processed through the applicable refund method communicated by our support team. Processing time may vary depending on the payment method or financial service provider.
8. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Orders that have already been processed, packed, or dispatched may not be eligible for cancellation. If the order has already been shipped, the applicable return and exchange conditions will apply.
9. Contact Us
To request a return or exchange, or for any questions regarding this policy, please contact us at:
Email: support@haamitrends.com